Privacy Policy

Last updated: July 27, 2025

1. Introduction

We are committed to protecting your privacy and providing a safe, enjoyable experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and all related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

Information You Provide to Us:

  • Account Information: When you register, we collect your full name, username, date of birth, and WhatsApp phone number for verification purposes.
  • Profile Information: Information you add to your profile such as relationship status, about section, and profile pictures.
  • Content: Posts, comments, and other content you share on our platform.
  • Communications: Information you provide when contacting us or reporting issues.
  • Flags: When you give green flags to other users & yellow or green flags on posts. While these are displayed anonymously, we store which user gave which flag for moderation purposes.

Information We Collect Automatically:

  • Usage Information: How you interact with our Services, including pages viewed, time spent, features used, and actions taken.
  • Device Information: Information about your device, including IP address, device type, operating system, browser type, and device identifiers.
  • Log Data: Information our servers automatically record when you access our Services, including browser type, access times, pages viewed, and the page you visited before navigating to our Services.
  • Cookies and Similar Technologies: Information collected through cookies and similar technologies to track activity on our Services and hold certain information.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Verify your identity and prevent fraud
  • Process and complete transactions
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Maintain the safety, security, and integrity of our Services, including detecting and preventing bullying and misuse of our anonymity features
  • Personalize your experience and deliver content relevant to your interests
  • Monitor usage patterns and analyze trends to improve our Services

4. Information Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances:

  • With Your Consent: When you provide explicit consent for us to do so.
  • Service Providers: With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as hosting services and WhatsApp verification.
  • Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Safety and Protection: When we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Anonymous Features and Privacy

Our platform includes anonymous features, particularly the yellow and green flag system. It's important to understand:

  • While flags appear anonymously to users, we internally track which user gives each flag for moderation and anti-abuse purposes.
  • The anonymous nature of flags does not exempt users from following our Community Guidelines.
  • We may take action against accounts that abuse anonymity features for harassment or bullying.
  • Flag counts can be hidden or refreshed by users according to platform features, but we maintain internal records of all flags.

6. WhatsApp Verification

We use WhatsApp for account verification through One-Time Passwords (OTP) to:

  • Verify your identity
  • Prevent fake accounts and reduce spam
  • Ensure platform safety

Your WhatsApp number is:

  • Stored securely on our servers
  • Used exclusively for verification purposes
  • Never shared with other users or third parties except as required for the WhatsApp OTP service itself
  • Handled in accordance with applicable data protection laws

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can access and update your account information through your profile settings.
  • Deletion: You can delete your account at any time through account settings. Upon deletion, we will handle your data as described in this Privacy Policy.
  • Opt-Out: You can opt out of receiving promotional communications from us by following the instructions in those messages.
  • Flag Visibility: You can choose to hide the yellow flag count on your profile.
  • Flag Refresh: You can refresh your yellow flag count once every 30 days, after an initial 30-day waiting period from account creation.

9. Age Restrictions

Our Services are not intended for individuals under the age of 17. We do not knowingly collect personal information from children under 17. If we learn we have collected personal information from a child under 17, we will delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. If we make material changes to this Privacy Policy, we will notify you by email or by a notice on our Services prior to the change becoming effective.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or anonymize it so that it no longer identifies you.

12. International Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside our operating jurisdiction and choose to provide information to us, please note that we transfer the information, including personal information, to our jurisdiction and process it there.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@flexocial.com.

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